A product appears as "unreachable" in the App when it no longer communicates with the gateway power outlet / module.
When a product appears as unreachable
- Switch the product off and on again
- Check it properly works locally
- Check if the distance between this product and the closest one does not exceed 10 meters. It the distance is too important, we recommand to add a product in between (ex : a mobile power outlet)
- Check if new electrical devices disturb the radio signal​​